400+
Capabilities & features released
47
Native Countries & Territories
(as of June 2021)
1400+
1,400+ Customers over 1k or more employees
(Data as of Zoom Fiscal Year Q4 FY2021)
4M
Phone seats
(As of Aug 2022*)
Zoom Phone - A Modern Cloud Phone System for Business of All Sizes
Zoom Phone is an advanced cloud-based phone solution designed natively for the Zoom platform. With its cutting-edge features and worldwide availability, Zoom Phone provides a comprehensive unified communications experience.
Modern Phone Solution
- Full-featured cloud PBX
- Domestic and international PSTN
- Seamless workflow with Zoom Meetings
Centralized Management
- Single point of administration
- Call detail reporting
- Analytics & monitoring
Secure & Reliable
- QoS delivered by an adaptive rate codec
- End-to-end encryption (beta, available upon request)
- Globally distributed data centers
- Secure HD voice
How Zoom Phone Benefit Your Business Communication
Empower Modern Collaboration
Seamless Global Communication
Simple and Reliable
Empower Communication
Enhance Customer Experience
Streamline Collaboration and Communication for the Modern Workforce
- Zoom Phone and the entire Zoom platform enable people to work from anywhere, on any device, enabling flexible work arrangements. It simplifies the collaboration experience, allowing users to collaborate through chat, phone, whiteboard, and video, while administrators appreciate the ease of managing communications from a single web portal. Additionally, Zoom Phone seamlessly integrates with essential applications like Salesforce, Google G-Suite, ServiceNow, and HubSpot, enhancing productivity and workflow efficiency in the new world of work.
Seamless Global Communication with Zoom Phone
- Zoom Phone revolutionizes global phone service for multinational organizations, offering simplified communication across multiple regions. With native services available in 47 countries and territories, and the option to Bring Your Own Carrier (BYOC), Zoom Phone ensures extensive global coverage. Furthermore, the enhanced Provider Exchange partner network extends coverage to 88 countries, providing a wide range of calling plans, coverage options, and managed services.
Simple and Reliable Communication Experience
- Zoom Phone offers a simple and reliable communication experience. Built with a scalable architecture, it ensures smooth onboarding without disruptions.With its user-friendly interface and ease of deployment, Zoom Phone gains user buy-in while making it effortless for IT and finance teams to support.
Empower Communication in Diverse Industries
- Zoom Phone is a versatile communication solution that caters to businesses across various industries. Its user-friendly interface and seamless implementation make it a popular choice for organizations in education, retail, legal, healthcare, financial services, and other highly regulated sectors.
With Zoom's commitment to innovation, Zoom Phone continuously introduces new features to address modern communication needs. These include shared lines, call queues, call delegation, live call transcription, and video mail. Additionally, Zoom Phone prioritizes safety and security by offering essential features like Nomadic E911, end-to-end encryption, Zoom Phone Local Survivability, and other compliance standards, ensuring organizations can confidently rely on the platform.
Enhance Customer Experience with Zoom Phone
- Zoom Phone goes beyond traditional telephony to provide a superior customer experience. Its comprehensive cloud phone features simplify call management and offer advanced tools for high-volume call operations. With seamless integration with Zoom Contact Center, businesses can deliver prompt and personalized customer support through voice and SMS channels. This integration also enables internal teams to collaborate effortlessly, improving agent efficiency and ultimately enhancing the overall customer experience.
Feature-rich Cloud Phone System for Businesses of All Sizes
Zoom Phone Calling Features
Zoom Phone offers a range of flexible, mobile, and powerful calling features, designed to empower your users with a comprehensive cloud phone system.
Zoom Mobile and Desktop App
Desk Phone Support
Call Transfer
Call Forwarding
Voicemail
Call Recording
Salesforce Integration
Call Blocking
Call Delegation
Call Hold
Elevate to Meeting
Listen (Monitor)
Whisper
Barge
Takeover
Call Park
Presence
Shared Line
Shared Line Groups
Business Application Integration
Slack Integration
Zoom Phone Administration
Use Zoom’s powerful administrator portal to easily provision, manage and monitor your cloud phone system from anywhere.
Calling Plans
Bring Your Own Carrier
Phone Number Porting
Device Management
Global Call Routing
Auto Attendants
Call Queues
Contact Center Integration
Music on Hold
Call Logs
Quality Dashboards
Emergency Calling
Single Sign-on
Advanced Analytics
Zoom Phone Local Survivability
Zoom Phone Power Pack
Zoom Phone Power Pack is an add-on for Zoom Phone that offers three features
Call Handling Panel
A desktop user experience that streamlines call handling with an expanded contacts window for users with a steady call volume
Analytics & Reporting
Enhanced call queue (CQ) analytics for real-time and historical insights with wallboard support, and customizable KPI and report subscriptions for queue analytics and access reports
Team SMS
Enable auto receptionist and call queue phone numbers to be reached via SMS/MMS
The Rahi Differences
- Authorised Zoom Solution Provider globally.
- In-house certified engineering team for Zoom with the ability to specify and tailor depending on needs.
- Trusted partnerships with 400+ technology partners, one-stop UC solution provider, successfully delivering 5000+ Zoom Rooms in APAC and worldwide.
- Dedicated Project Management for small, medium, and large-scale projects.
- Trusted Partner in Workplace Productivity Space.
- Global support and IOR services.